Job description

Would you like to participate in the development and operation of the leading mobility service provider in Central and Eastern Europe? Join a Hungarian automotive group with stable foundations, which is not only a significant player in Hungary, but also dynamically expanding in many surrounding countries! AW Distribution is the largest member of the AutoWallis group, listed in the premium category of the stock exchange, with the largest sales revenue, which handles the wholesale of Alpine, BYD, Dacia, Farizon, Isuzu, Jaguar, Land Rover, MG, Opel, Renault, XPENG, NIO and KGM brands. We are present not only here, but also along the Adriatic, in the Balkans, in Austria and in some other neighbouring countries.

Tasks

• Responding to technical enquiries from the service network and end users in a timely manner with appropriate information and guidance.
• Manage warranty cases to provide customers/dealers with a solution to any problems that might arise, with the minimum amount of effort and inconvenience.
• Develop product training sessions and deliver sessions.
• Analysing aftersales data to generate reports that clearly define and communicate issues to other business functions.
• Working collaboratively with other areas of the business and partner organisations to provide technical solutions, in a timely manner.
• Update existing and author new technical documents to support products and markets.
• Processes warranty claims on a timely basis for each dealer.
• Processes all warranty paperwork to ensure proper documentation.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Resubmits all rejected claims promptly.
• Follows up on payment of outstanding claims.
• Tracks warranty parts.
• Arranges for parts to be shipped to the factory or distributor or to be scrapped.
• Keeps informed of all factories recalls and bulletins.
• Performs other duties as assigned.
• Maintain parts business
• Checking the dealers

Requirements

• German language – fluent
• English language – advanced
• Experience in similar position 3 years
• Experience in OEM, NSC or distributor side
• Experience in automotive industry in the Austrian market is mandatory
• Sales, Communicatioan and Negotiation skills
• PC operational knowledge – advanced
• Driving license - B

Our offer

• Attractive office work environment
• A cohesive team, a friendly environment in everyday work
• Annual (performance-based) bonus

Additional information

• Type of employment: Full-time (38.5 hours per week) for undefined period of time
• Place of work: Austria

AutoWallis Plc. is committed to diversity and equal treatment. We consider every application fairly and without discrimination.